Privacy policy

Who we are

This website is operated by Monrix Inc. (“Monrix”, “we”, “us”). For the purposes of this website, Monrix decides how and why your personal information is used.

You can contact us about privacy at info@monrix.ai.

What this policy covers

This policy covers personal information we collect through this website, including its forms, and the emails and meetings that follow from them.

It does not cover the Monrix platform. When our customers use the platform, we handle their data on their instructions under our agreement with them, and that agreement and its data processing terms apply instead of this policy.

The scorecards, cases, figures and timelines shown on this website are sample data. They contain no information about real customers, patients, borrowers or claimants.

Information we collect

Information you give us

When you use a form such as Talk to Monrix or the Start form, we collect your work email address and, if you provide them, your name, company, job title, industry, the outcome you are interested in, and any note you add. We accept work email addresses only. We also keep the emails and meeting notes that follow.

Please do not include health, financial or other sensitive information about any individual in a form or note.

Information collected automatically

When a page loads, your browser sends technical information, such as your IP address, browser type and the page requested, to the services that deliver the website. These include our website hosting provider and Google Fonts, which supplies the typefaces.

We do not currently use analytics, advertising or tracking cookies on this website. Some pages respond to what you do on them, such as a checklist you tick; that stays in the page and is not sent to us.

How we use it

• To reply to your request and arrange a conversation.
• To prepare for and run an Outcome Baseline, if you ask for one.
• To send you information you asked for.
• To keep the website working and secure.
• To meet our legal obligations.

We do not sell personal information, and we do not use it for targeted advertising.

Legal bases

Where data protection law such as the GDPR or UK GDPR applies, we rely on these legal bases:

• Legitimate interests: replying to business enquiries and running our business.
• Steps before a contract: when you ask us about working together.
• Consent: where the law requires it, which you can withdraw at any time.
• Legal obligation: where we must keep or disclose information by law.

Who we share it with

We share personal information only with service providers who help us run the website and reply to you, under contracts that limit how they can use it:

We may also share information with professional advisers, with authorities when the law requires it, or with a buyer or successor if Monrix is involved in a merger or acquisition.

International transfers

Monrix and its providers may process personal information in countries other than yours, including the United States and India. Where the law requires it, we use safeguards such as standard contractual clauses for these transfers.

How long we keep it

We keep enquiry information for 24 months after our last contact with you, unless you become a customer, in which case our agreement with you applies. We then delete it or make it anonymous.

Your rights

Depending on where you live, you may have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct or delete it.
• Object to, or ask us to restrict, how we use it.
• Receive it in a portable format.
• Withdraw consent you have given.
• Nominate someone to exercise your rights, where the law allows.
• Complain to your data protection authority.

These include rights under the GDPR and UK GDPR, US state privacy laws such as California's, and India's Digital Personal Data Protection Act, 2023. We do not sell or share personal information for cross-context behavioral advertising.

To exercise a right, email info@monrix.ai. We may need to confirm your identity first, and we will reply within the time the law requires. We will not treat you differently for exercising your rights.

Security

We use reasonable technical and organizational measures to protect personal information, and we limit access to the people at Monrix who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

This website is for business professionals. It is not directed at anyone under 18, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy. We will change the date at the top when we do, and we will give notice on this website before any material change takes effect.

Contact

For any question or request about privacy, email Monrix Inc. at info@monrix.ai.

If you are in India, you can raise a grievance about how we handle your personal information at the same address. We will acknowledge it and respond within the time the law requires.